FAQs

Shipping

How long will it take to receive my delivery?

All orders are shipped from our warehouse in the United States.  Orders placed before 2pm CST Monday-Friday will be dispatched same day.  Any orders placed after this time will be dispatched the next business day. The time it takes for your order to be dispatched may slightly alter during sale periods.

If your based in Canada, please allow up to 10 business days for delivery. Brow Code uses USPS for orders shipped to Canada.

Will my order be delayed during the Christmas holiday period?

Please note that the delivery of your Brow Code products may be impacted by delays during the end-of-year peak period leading up to Christmas and New Years. We recommend placing your order well in advance to receive your shipment before Christmas, however, delivery time frames may be longer than advised depending on carrier schedules and transit times.

The order cutoff date for EOY deliveries is 15th December 2022 for standard deliveries and 16th December 2022 for express deliveries. Please adhere to this date to receive your shipment before Christmas. Final delivery is subject to change based on courier handling. Peak season wait times apply.

How are your delivery fees calculated?

Delivery fees vary in price depending on your location and the weight of your order. A final shipping fee will be calculated at checkout once the products have been added to your cart and your address has been placed into the required fields.

Do you deliver to PO Boxes, HC Boxes, and Parcel Lockers?

We do not deliver to PO Boxes, HC Boxes, and Parcel Lockers. Please ensure you use a business address or home address for us to deliver to when placing your order.

My product is missing in transit, how do I locate it?

If your package goes missing in transit, please contact the courier first to look for your package. If unsuccessful, request a reference number and provide us with that reference number. We will explore all channels to locate your order. Please note that we do not consider items “missing” unless your tracker has not updated the tracking information in 10 days or it has been 21 days since shipment.

Where can’t Brow Code ship to?

We sincerely apologize, we are currently unable to ship to the following countries. We are working towards finding a way to safely and efficiently deliver to you.

Åland Islands, Andorra, Bouvet Island, Caribbean Netherlands, Christmas Island, Cocos (Keeling) Islands, Curaçao, French Southern Territories, Guernsey, Heard & McDonald Islands, India (1 of 37 states), Isle of Man, Italy, Jersey, Mayotte, Mexico, Monaco, Norfolk Island, Palestinian Territories, San Marino, Sint Maarten, South Georgia & South Sandwich Islands, South Sudan, Spain, St. Barthélemy, St. Helena, St. Martin, St. Vincent & Grenadines, Svalbard & Jan Mayen, U.S. Outlying Islands, Western Sahara

When will my order ship?

After your order has been processed, please allow 1 to 3 business days for your package to be dispatched from our warehouse.

I am having problems tracking my order?

Carriers generally take 1 to 2 business days to register your updated shipment status. If your tracking number still isn’t working, please reach out to the Brow Code support team at hello@browcode.com.

Eyebrow Lamination

What is lamination?

Brow Lamination is designed to straighten the brow hairs, resulting in full, lifted, and fluffy brows. Simply follow the 3 step process to get all your brow hairs to stand in your desired direction. We recommend pairing lamination with tint to achieve bold and enhanced results.

How does lamination work?

When Step 1 (Brow Perming Solution) is applied, the chemical process breaks down the bonds within each hair, allowing them to morph and move into a new shape. When Step 2 (Brow Fixing Solution) is applied, the hair bond remodels into a new shape. Step 3 (Brow Keratin) is applied at the end of the treatment to restore moisture back into the brows and skin.

How long does lamination last?

If you follow the correct aftercare, the results will last between 6 to 8 weeks. We recommend applying Brow Gold Oil to the brows every day to restore moisture back into the brows. For maintenance, your laminated brows will need to be styled every morning by brushing and setting the hairs in place.

Do you have instructions available?

The instructions for all our products are outlined under the product description on the website.

What is the aftercare for lamination?

By following the correct aftercare, you can achieve longer-lasting results. We’ve compiled a list of our go-to aftercare tips, which should be followed for 24 to 48 hours post-treatment:

  • Keep brows completely dry.
  • Use Brow Gold Nourishing Growth Oil daily to keep the brows nourished and hydrated.
  • Do not apply make-up or undertake further eye treatments.
  • Avoid swimming, saunas, and working out. Any excess moisture can cause a slight curl or frizz to the brow hair.
  • Do not allow prolonged exposure to direct sunlight or heat.
  • Do not apply Retin-A, AHA, or exfoliate around the brow area for 72 hours on either side of the treatment.
  • No self-tanning products should be used on the face for one week prior and 48 hours after treatment.

Can I do lamination and tint in the same service?

Yes, you can pair lamination and tint in the same service. We recommend applying tint in between steps 2 and 3 of the lamination process. Alternatively, you can tint the brows 24 hours before or after completing the lamination treatment.

Is lamination safe for pregnant and breastfeeding women?

Lamination is not safe for pregnant and breastfeeding women. There is a risk of the chemicals sinking into the skin and potentially entering the bloodstream. If you are pregnant or breastfeeding we recommend consulting with your healthcare professional.

Eyebrow Henna

What is henna?

Henna is a more natural approach to brow tinting. Henna is a natural dye made from a plant known as hina or the henna tree. The purpose of this is to cast a shadow or create an illusion of depth and fullness in the area.

How long does henna last?

If you follow the correct aftercare, Brow Code Henna lasts up to 10 days on the skin and up to 4 weeks on the hairs. Please follow all instructions and aftercare correctly to achieve this longevity.

Do you have instructions available?

The instructions for all our products are outlined under the product description on the website.

What is the correct aftercare for henna?

By following the correct aftercare, you can achieve longer-lasting henna results. We’ve compiled a list of our go-to aftercare tips, which should be followed for 24 to 48 hours post-treatment:

  • Do not rub the treated area.
  • Avoid heat treatments.
  • Do not apply brow makeup.
  • Avoid sunbathing and sun exposure.
  • Avoid swimming, saunas, and sweating. 
  • Do not exfoliate the brow area as this will cause the Henna to fade quicker.
  • Exposure to the sun and UV lights for long periods will cause the henna to fade quicker.
  • Apply Brow Code Brow Growth Oil daily to keep brows nourished and healthy.
  • Do not apply Retin-A, AHA, or exfoliate around the brow area for 72 hours on either side of the treatment.

Can I do lamination and henna in the same service?

We do not recommend pairing lamination and henna together. Lamination causes the hair to become incredibly porous, which causes henna to react extremely fast. Henna requires a long developing time, which means the brow hairs will over process before the stain has a chance to develop. If you would like to offer both services together, we advise completing the process across 2 separate days, which will give the lamination 24 hours to develop before applying the henna.

Is henna safe for pregnant and breastfeeding women?

Henna is not safe for pregnant and breastfeeding women. There is a risk of the chemicals sinking into the skin and potentially entering the bloodstream. If you are pregnant or breastfeeding we recommend consulting with your healthcare professional.

Eyebrow Tint

What is tint?

Eyebrow tinting is the process of applying semi-permanent dye to enhance, shape, and define your brows. Our richly pigmented tint range stains the skin as well as the brow hairs.

How long does tint last?

Brow Code Tint lasts up to 7 days on the skin and up to 3 to 4 weeks on the brow hairs. Please follow all instructions and aftercare correctly to achieve this longevity.

Do you have instructions available?

The instructions for all our products are outlined under the product description on the website.

What is the before and aftercare for tint?

By following the correct aftercare, you can achieve longer-lasting tint results. We’ve compiled a list of our go-to aftercare tips, which should be followed for 24 to 48 hours post-treatment:

  • Avoid using makeup and facial cleansers around the brow area.
  • Avoid prolonged exposure to direct sunlight, the use of sunbeds, saunas, steam rooms, and swimming pools. 
  • Avoid exfoliating and using anti-aging products around the brow area.
  • Avoid using any self-tanning products on the face for around two-three days on either side of the treatment. 
  • Avoid the temptation to over-touch the brow area after treatment. Touching with hands/fingers can lead to oils entering opening pores and clogging them.

Can I do lamination and tint in the same service?

Yes, you can pair lamination and tint in the same service. We recommend applying tint in between steps 2 and 3 of the lamination process. Alternatively, you can tint the brows 24 hours before or after completing the lamination treatment.

Is tint safe for pregnant and breastfeeding women?

Yes, our tint is safe for pregnant and breastfeeding women. However, we always recommend consulting with your healthcare professional first.

Eyebrow Waxing

What type of wax does Brow Code offer?

We offer the Microwaveable Brow Wax. This product is a hard wax and does not require any strips.

Do you have instructions available?

The instructions for all our products are outlined under the product description on the website.

What temperature do I heat my wax?

The Microwaveable Brow Wax generally takes 80 seconds to heat up, however, please note that this will vary depending on the microwave's wattage.

Is this product safe to use for pregnant and breastfeeding women?

Yes, the Brow Wax is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Heist Brow Soap

What does a Brow Soap do?

Brow Code's Heist Brow Soap is designed to lift, hold up, and lock down your brow hairs for a full and fluffy brow look. You can use the nourishing brow soap for touching up your brows daily.

How do I use the Brow Soap?

All you need for application is an Eyebrow Spoolie, Rose Water Spray and of course the Brow Soap itself. Simply dampen your spoolie with the rose water mist, rub the bristles into the soap product and apply to your brow hairs using upward and angled strokes.

Can I use water instead of Rose Water to dampen my spoolie?

While it is okay to use water, the Rose Water Spray has further benefits. The hydrating ingredients in Rose Water mist activate the Brow Soap and prepare the hairs for product-setting. Rose Water will also moisturize the hairs and keep them in shape all day long.

How long do the results last?

You can expect an all-day hold with Heist Brow Soap. For maintenance, you will need to style your brows every morning.

Is the Heist Brow Soap water-proof and sweat-resistant?

Yes! We have made sure the product contains sweat and water resistant properties so your brows stay put all day long.

Is Brow Soap the same as regular soap?

Absolutely not. Regular soap for the hands and the body is designed to cleanse and remove dirt by using an anti-bacterial formulation. It can often dehydrate the skin and strip it of moisture. However, Heist Brow Soap is designed specifically to be worn on the brows as a cosmetic product, not a cleanser.

Is this product safe to use for pregnant and breastfeeding women?

Yes, Heist Brow Soap is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Rose Water Spray

What is the mist used for?

Brow Code’s hydrating Heist Rose Water Spray has been created as a preparation mist for the Heist Brow Soap. Rose Water activates the Brow Soap product and allows for flawless application, with a sleek brow finish. Brow Code’s hydrating Heist Rose Water Spray has been created as a preparation mist for the Heist Brow Soap. Rose Water activates the Brow Soap product and allows for flawless application, with a sleek brow finish.

What are the benefits of using the Rose Water Spray?

Rose Water is packed with benefits for the skin and hair, providing everything from moisture to irritation soothing to refreshment for the face. Our Rose Water spray is packed with anti-inflammatory, antiseptic and antibacterial properties. To find out more, read about five ways to use Brow Code's Heist Rose Water Spray.

Can I have an allergic reaction to rose water?

Rose Water is not known to have a harmful effect on the skin. In extremely rare cases, it may cause a slight tingling sensation on dry skin, but only when used directly to spray on the face. In the case of Brow Code’s Heist Rose Water Spray, there are no chances of you experiencing an allergic reaction as it is used in a bare minimum quantity, primarily to lather Brow Soap product.

Is this product safe to use for pregnant and breastfeeding women?

Yes, Rose Water Spray is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Alias Brow Lamination Gel

What does the Alias Brow Lamination Gel do?

The Alias Brow Gel makes it easy to style your brows, achieving three in-trend brow looks. Alias features a buildable formulation that fixes the brows into place.

Can you grow your brows with a Lamination Gel?

The Alias Lamination Gel will help in adding thickness and strength to your brows, but not actually growing them faster. We recommend using our Brow Gold Nourishing Oil to promote growth in the brows.

Will a Lamination Gel help me achieve the same results as Eyebrow Lamination?

No. Eyebrow lamination is a semi-permanent brow styling treatment, involving chemical perming and fixing solutions to straighten the brow hairs and make them fuller in appearance. A Brow Lamination Gel does not involve the use of chemicals on the skin and will not straighten your brow hairs like a Lamination Kit does. It is a daily use brow product that helps in the upkeep of the brows.

How long do the results last?

The Alias Brow Gel is designed for long-lasting wear and an extreme firm hold, lasting the whole day. It is also sweat-proof, smudge-proof and water resistant.

Do you have styling instructions available?

All instructions are available on the Alias Brow Lamination Gel product page.

Is this product safe to use for pregnant and breastfeeding women?

Yes, Alias Brow Gel is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Creamades Brow Pomade

What is the Creamades Brow Pomade?

It is an innovative hybrid brow product that combines a cream and a pomade. The Creamades Brow Pomade is ideal for creating a bold, defined brow look by filling in sparse areas of the brow.

How is it different from a regular pomade?

The Creamades Brow Pomade features an ultra creamy texture that glides over the skin and hair. It is more lightweight and smooth compared to the gel-based structure of a regular brow pomade.

How do I apply it to my brows?

Use an angled brush to lightly fill in desired areas of the brow. Brush with a brow spoolie to disperse the product evenly. We recommend using our 123 Micro Stroke Brush or 122 Define & Line Brush for flawless application.

What's the difference between a brow pencil and pomade?

A brow pencil is great for mimicking natural, hair-like strokes and defining the arch of your brows with precision. A brow pomade is better suited for adding depth, color, definition and boldness to the brows.

Will the cream base hold on oily skin?

Yes. It is because of the hybrid cream-based formula that the Creamades Brow Pomade provides a firm hold on the brows and makes the hairs stay in place all day. The lightweight formula is suitable for all skin types, including oily and combination skin.

How many shades is it available in?

The Creamades Brow Pomade comes in a complete six shade range - Ash, Taupe, Soft Brown, Chocolate, Dark Brown, and Granite. View the product page for complete color imagery.

I have never used a brow pomade before, is this suitale for beginners?

Yes, the Creamades Brow Pomade is easy to use and suitable for beginners. It involves a simple one-step application process, using an angled brow brush. View the product page for detailed instructions.

Is this product safe to use for pregnant and breastfeeding women?

No. Creamades contains ingredients that may potentially be harmful for pregnant and breastfeeding women. Please consult your doctor or medical professional prior to use.

Imitations Micro Pencil

How do I use the Imitations Brow Pencil?

Using the micro tip end of the pencil, draw small hair-like strokes throughout the brows according to the shape and arch you desire. The spoolie end of the pencil is used to set and brush the hairs in place.

I have really light brows, will the brow pencil be too dark for me?

The Imitations Brow Pencil comes in six versatile shades, designed to suit all skin tones and hair colour. View the product page to find a shade suitable for light brows.

Should I choose a lighter or darker shade than my skin tone?

As a general rule, you should use an eyebrow pencil that is a shade lighter than your natural skin tone. This will create a soft, natural enhancement in the brows. If you have extremely fair skin, you may choose to go for a shade that’s 1 or 2 times darker than your natural tone.

How long do the results from a brow pencil last?

The Imitations Micro Pencil has an all-day wear, due to its sweat and water resistant formula.

I have really sparse brows, is a brow pencil enough to fill them in?

A brow pencil is great for filling in sparse brows as it has a very precise application. Make sure you disperse the product through the brows with a spoolie for an even result. You can also pair the Imitations Pencil with a Brow Soap, Pomade or Brow Gel for a complete brow look.

Is this product safe to use for pregnant and breastfeeding women?

Yes, Imitations Micro Pencil is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Brow Gold Oil

What does the Brow Gold Oil do?

The Brow Gold Nourishing Growth Oil is an aftercare oil for the eyebrows, created with a mix of natural oils that nourish, enhance and promote healthy growth of the brow hairs.

What's in the oil?

It is blended with five beauty industry favored oils, popular for hair growth - Castor Oil, Argan Oil, Rosemary Oil, Sweet Almond Oil, Geranium Oil.

When do I need to use the Brow Gold Oil?

We recommend using the brow oil once daily, to restore hydration and nourishment to the brows. It should be used as an aftercare product following all brow styling treatments.

Can I grow my eyebrows quicker with the Brow Gold Oil?

Yes, the oil will promote growth in the brow hairs and make them appear both thicker and longer.

Is there real gold in the Gold Oil?

No, the Brow Oil does not contain any real traces of gold. It is however packed with many nutrients, antioxidants and essential vitamins.

Is the oil okay to use with my regular skincare products?

Yes, the oil features all-natural ingredients that are gentle, soothing and moisturizing on the skin and hairs. The formulation is also cruelty-free, paraben-free, sulfate-free, synthetic-fragrance free and vegan. It is safe to use with any other skincare products.

How much do I need to use?

Apply one droplet to each eyebrow and massage through gently. We recommend using the Brow Gold Oil once daily for stimulating regular growth and nourishment.

Will I experience any side effects?

Side effects after using the Brow Gold Oil have not been noted as the oil is simply a growth stimulating substance that does not involve any chemicals and is applied in a minimum quantity on the brows. If you notice any stinging or discomfort after using the product, we would recommend wiping it off immediately, stopping its use and consulting with your doctor or skin professional.

Is this product safe to use for pregnant and breastfeeding women?

No. Brow Gold Oil is not safe to use for pregnant and breastfeeding women. Please consult your doctor or medical professional for certainty.

Tinted Multi-Peptide Brow Gel

What does this brow gel do?

This gel adds pigment to the brows while lifting the hairs and adding volume to sparse areas. The peptide formulation in the gel offers nourishing benefits to the brows while styling them.

How is it different from the Alias Brow Lamination Gel?

Alias Brow Gel is a strong-hold styling gel that locks the hair in place all day for a fluffy, natural or sleek brow look. The Tinted Gel is ideal for adding color to the brows for a soft, filled-in look while also lifting and nourishing the hairs.

What does the peptide formulation do?

Containing a total of 11 scientifically backed peptides, the formula promotes hair growth, strengthens the brow hairs and improves the overall health of the brows by replenishing with key proteins and nutrients.

What brow look can I achieve with this gel?

Ideal for achieving a soft, sleek brow look with a tint-like effect, ideal for wear everywhere.

I have sensitive skin and I've never used peptide before - can I still apply this gel?

Yes, peptides are naturally-occuring amino acids that constitute essential proteins required by the skin. Your skin will not have any adverse reactions as peptides are not formulated with chemicals or added ingredients.

As for the rest of the tinted brow gel formulation, as always it is vegan, cruelty-free, paraben-free, sulphate-free, fragrance-free and ethically sourced. We have also clinically tested the brow gel for sensitive skin types and it is classified safe for all levels of sensitivity.

Is this product safe to use for pregnant and breastfeeding women?

Yes, Tinted Brow Gel is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Orders

How do I cancel my order?

If you would like to cancel your order, please email hello@browcode.com as soon as possible with your full name, email address, and order number. Please note, we are only able to cancel an order if it hasn’t been fulfilled and dispatched from our warehouse.

How do I edit my order?

If you wish to make edits to an order, please email hello@browcode.com with your full name, email address, and order number. Please note, we cannot edit orders that have already been fulfilled.

How do I add items to my cart?

Once you’re on the product page, click “add to cart”. Number of items in your cart are displayed on the top right corner of the screen.

How do I place an order?

To place an order please ensure you are logged into a professional or retail account and then you may shop. Click on the cart button when you are ready to finalise your purchase. Follow the prompts to place your order.

How do I change the delivery address for my order?

If you wish to change the delivery address for an order, please email hello@browcode.com with your full name, email address, and order number. We are unable to edit orders that have already been fulfilled, so we suggest reading your address details thoroughly to ensure all information is correct.

Billing

What forms of payment does Brow Code accept?

We accept most major credit and debit cards worldwide. AfterPay, and PayPal are also available.

Why was my card declined?

If you’re having trouble with payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card. If you’re still having problems processing the payment, please contact hello@browcode.com.

Returns, Refunds and Replacements

My order is damaged, what do I do?

We’re so sorry your order arrived damaged, faulty or broken. Please email support@browcode.com within 2 weeks of receiving your order with your full name, order number, and clear photos of the conditions of your parcel and/or products. Our support team will inspect the damaged package so they can assist you further.

How do I place a return?

If you wish to return an item please email support@browcode.com within 2 weeks of receiving your order with your order number and your reason for return or refund for approval.

What should I do if I receive the wrong product?

If you receive the wrong product in your order, please email support@browcode.com within 2 weeks of receiving your order with your full name and order number.